Jaemi Food Staps

Aetna provides non-emergency medical transportation (NEMT) for eligible Medicaid and Medicare members to doctor visits, pharmacies, and specialists through partners like Modivcare or Access2Care. Services often include pre-booked rides for covered services, sometimes utilizing Uber Health or Lyft, typically at no extra cost to the member.

Key Details on Aetna Medical Transportation:
  • How it Works: Members must generally book rides in advance. The Modivcare app is often used for scheduling, tracking, and managing rides.
  • Eligible Rides: Transportation is intended for non-emergency appointments, including visits to providers, dentists, and pharmacies.
  • Coverage Limits: Some plans offer a specific number of one-way trips (e.g., 24) with mileage limits per trip, such as 60 miles.
  • Special Needs: Vehicles can accommodate special needs, including wheelchair access, and typically allow one companion or child to travel with the member.
  • Medicaid Changes: For Aetna Better Health of New York members, non-emergency rides are handled through Medical Answering Services (MAS) as of March 1, 2024.
Always check your specific Evidence of Coverage or Aetna Better Health Member ID card for the exact phone number and benefits associated with your plan.

Effective April 1, 2026, Aetna Better Health of Virginia is transitioning its medical transportation vendor from Modivcare to MediDrive. Members will not lose any benefits or services during this transition; the scope of the transportation benefit remains the same. If you are looking for "MediTrip," you may be referring to MediTrans, which is the transportation partner for Aetna Better Health in other regions like Louisiana.

MediDrive Transition Details (Virginia)
  • Effective Date: April 1, 2026.
  • Booking Rides: The phone number for scheduling rides remains the same (check your member ID card), but the online portal will move to member.medidrive.com/login.
  • Unused Trips: Any remaining trip balances from your "Value-Added" benefits (non-medical rides) from early 2026 will automatically transfer to MediDrive.
  • Medical Rides: Transportation to medical appointments and pharmacies remains unlimited for eligible members.
MediTrans(Regional Partner)
In states like Louisiana, Aetna uses MediTrans to manage non-emergency medical transportation:
  • Contact: Call MediTrans at 1-877-917-4150 (TTY: 1-866-288-3133).
  • Notice Required: Rides should be scheduled at least 2 business days in advance. [3, 5]

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