CPS Acknowledges Request and Delays Persist

1. CPS acknowledged your legal right
They didn’t deny your request.
They explicitly said: “Your CPS record is ready.”
👉 That’s important — it means the file exists and is releasable.

2. They offered two standard release options
In-person pickup (with ID/signature)
Certified mail (with signature)

This is normal procedure, and you responded appropriately by choosing certified mail.

3. Something went wrong after that point
There are a few likely possibilities:
The file was never actually mailed
The file was not fully prepared/copied yet
There is internal delay, backlog, or disorganization

The worker handling your case is unresponsive or unavailable.

Your Follow-up Suggests
The post office never received anything
More than 30 days have passed
The worker is now not responding or available

4. The Key Is Not Request it’s Accountability
At This Stage, The Problem Is
Failure to deliver after stating it was ready
Lack of communication
Missed commitments
(calls, availability, follow-up)

That shifts this from a simple request to a documentation and escalation situation.

What This Means Strategically
You're in a stronger position than it might feel:
You have a paper trail
CPS already confirmed the records are ready
You attempted multiple reasonable follow-ups
You even tried in-person pickup twice

👉 That shows good faith on your part and non-response on theirs

What I’d take away in plain terms
You did everything correctly
CPS is dropping the ball operationally, not legally denying you

This is now something that may require:
a supervisor escalation, or a formal written complaint / second request referencing non-response

Subtle but important detail
Your last message shows confusion in the process: “The post office said you need to make a copy…”

That suggests:
CPS may not have actually sent anything yet
Or they told you it was ready before it was truly processed for release.

Bottom line
This isn’t a refusal — it’s delay + poor communication, which is often easier to challenge and fix.

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