Update on Jane Doe Case Files - A pattern of inaction seriously disrupts the way policy is intended to work

Child Protective Services (CPS) is a governmental agency responsible for investigating reports of child maltreatment and intervening to ensure a safe environment for children. In this case, that responsibility was not upheld. A worker came to my home for only a couple of days, removed my child, and then failed to maintain any form of communication. My calls were not returned, and there was no follow-up to explain the situation or provide updates.

Additionally, there were no home checks conducted to verify whether my daughter was safe in her temporary placement. CPS did not complete a thorough investigation to confirm or deny any allegations of maltreatment, nor did they take appropriate steps to ensure her well-being after removal. Communication attempts, including emails, were ignored for an extended period ranging from six months to over a year.

This pattern of inaction reflects a serious failure to perform required duties. Under Virginia DHRM Policy 1.60, such conduct may constitute a Group III offense, which is defined as significant neglect of duty. This level of violation represents the most severe category of misconduct and typically results in immediate termination due to its impact on operations, ethical standards, and the fundamental responsibilities of the role.

Group III offenses are characterized by actions or inactions that demonstrate a flagrant failure to perform assigned duties or uphold professional obligations. Mitigation is only considered in limited and specific circumstances, underscoring the seriousness of this level of neglect. In this situation, the lack of investigation, absence of follow-up, and prolonged failure to respond raise substantial concerns about accountability and the protection of a child’s safety.

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