Formal Complaint Example

I am writing to provide an update and to formally submit a complaint regarding my ongoing involvement with CPS.

Previously, I was informed that while my case is in appeal status, your office would not be able to assist. However, I would like to bring forward developments that I believe are important for your office to be aware of.

Despite the appeal status, CPS continues to be directly involved in my case through ongoing, in-person visitation, which has been taking place for several months.

I also want to raise a concern regarding service consistency. Last year, while publicly reported statements were made indicating that visitation and service obligations were being met, I personally experienced extended periods where my visits were not being scheduled. This created a significant gap between what was being reported and what I was directly experiencing in my case.

Additionally, I formally requested a complete copy of my CPS case file on October 16, 2025. I was later informed that my records were ready for release. However, I have not received the records by certified mail as requested, and I have made multiple unsuccessful attempts to obtain them in person. Communication from the assigned worker has been inconsistent, and follow-up commitments have not been met.

Given these circumstances, I am requesting that your office review or document this situation as a complaint regarding:

  • Ongoing CPS involvement during an active appeal

  • Failure to provide records after confirming they are ready

  • Inconsistent scheduling of visitation services

  • Lack of communication and follow-through by CPS staff

I understand the limitations previously explained to me, but due to the continued direct involvement and the issues outlined above, I believe this matter warrants review or formal documentation.

Please let me know if any additional information is needed. I appreciate your time and consideration.

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